Returns and Refunds

30-Day Return Policy

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Returns must be requested within 30 days of delivery.

• All returns must be initiated through the Complaints form

• Items must be unopened, factory-sealed, in original packaging

Company-Fault Returns

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Covers incorrect items, transit damage, expired or short-dated product, and missing items.

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Eligible orders receive a full refund or free replacement, including return postage. Report within 10 days of delivery with photographs.

Refund Processing

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Refunds are issued to the original payment method. Please allow 5-10 business days from our receipt of the returned item. A confirmation email will be sent once processed.

Opened Products

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Opened products cannot be resold and are not eligible for return, refund, or exchange.

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This policy protects product safety and quality for all customers.

Return Postage

For change-of-mind returns, the customer pays return postage. Where the fault is ours, we cover the cost. Original shipping charges are non-refundable on change-of-mind returns.

Start a Return

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Every return begins with a support ticket. Submit the Complaints form and our team will confirm eligibility and next steps.